Customer service

Delivery & shipping

Atlases go by letter post, the rolled desk pad and wall map by DHL Paket. The cart shows the postage to your country and the total before you pay.

Our atlases travel as a Deutsche Post letter (Großbrief or Maxibrief), in Germany and abroad. The laminated desk pad and wall map are rolled and go by DHL Paket — tracked, and insured by DHL up to €500. Postage depends on the destination and on how the item is packed, and the cart shows it, together with the total, before you pay. PayPal then charges exactly that total.

Shipping costs

All product prices include VAT. Postage for one item:

DestinationAtlasDesk pad / wall map (tube)
Germany€1,80€11,68
European Union and Monaco€3,30€24,48
Switzerland, United Kingdom€3,30€33,98
Albania, Andorra, Bosnia and Herzegovina, Iceland, Liechtenstein, Moldova, Montenegro, North Macedonia, Norway, San Marino, Serbia, Türkiye, Ukraine€3,30€36,98
Argentina, Brazil, Canada, Chile, Colombia, Mexico, United States€3,30€54,98
Egypt, Israel, Jordan, Morocco, Tunisia€3,30€44,98
China, Hong Kong, India, Indonesia, Japan, Kenya, Malaysia, Namibia, Philippines, Qatar, Saudi Arabia, Singapore, South Africa, South Korea, Taiwan, Thailand, United Arab Emirates, Vietnam€3,30€52,98
Australia, New Zealand€3,30€62,98

Several items? Two atlases share one letter (€2,90 within Germany, €6,50 abroad); for more, the cart picks the cheapest combination of letters. The laminated desk pad and wall map travel rolled in a tube (up to 5 per tube), which costs DHL's roll surcharge of €3,99 on top. An order with atlases and rolled maps ships as letter(s) plus one tube. The cart works this out for you.

Prices follow the published Deutsche Post / DHL rates as of 1 January 2026.

Delivery times

DestinationDelivery after dispatch
Germany2–3 working days
Europe5–6 working days
Rest of world9–14 working days

Orders are dispatched after payment is received, Monday to Friday, and you'll get an email confirmation when your parcel ships.

Countries we serve

You can choose every country we deliver to in the cart. If yours is not listed, write to us — we ship almost anywhere with DHL and will quote the postage.

Please enter a delivery address in the country you chose in the cart: the postage was calculated for it.

Good to know

  • All prices include the applicable German VAT (7% for printed atlases and maps).
  • There is no minimum order value.
  • Deliveries outside the EU may be subject to import taxes or customs fees, which are payable by the recipient.

Returns

You have a 14-day right of withdrawal on orders. Please see our right of withdrawal for the full cancellation policy and instructions.

Return shipping costs

You bear the direct cost of returning the goods. We do not issue prepaid return labels — please send the parcel back at your own expense to the address on your invoice. As a guide, returning an item with DHL Paket costs the same as the outbound postage in the table above (for example €1,80 for an atlas sent as a letter within Germany, €3,30 from abroad).

The exact amount depends on the carrier and service you choose. We recommend a tracked service: we may withhold the refund until the goods reach us, or until you provide proof that you have sent them back — whichever comes first.

When you withdraw, we refund the purchase price plus the outbound shipping cost for our cheapest standard delivery (any surcharge you paid for a faster service is not refunded), within 14 days and via the same payment method you used to pay.